We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.
A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.
Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.
Your opportunity to join our team
Reporting to the Senior Manager – Technology Service Excellence the Technology Service Delivery Team Lead role is responsible for delivering exceptional technology services to Inghams NZ business and operations, supporting sites to ensure the availability and uptime of our critical information and operations technology ecosystem. This role will have accountability of the Field Service team NZ, including the the site-based OT Engineers & partners, and support AU network as required.
Responsibilities include
- Oversee the delivery of high-quality, reliable technology services and support across the organisation
- Supporting overarching Technology goals and objectives for Inghams
- Overseeing integration between OT and IT environments
- Manage cross-functional teams of OT specialists and IT field service engineers and network support of both NZ and AU
- Enable OT asset lifecycle management
- Build and lead a team of effective engineers, support analysts and service delivery professionals
- Manage appropriate levels of resourcing to support the business 24x7, New Zealand & Australia
You will bring to this role
- Diploma of Information Technology or Bachelor of Information Technology or equivalent is desirable
- 5+ years of progressive experience in IT service management or field IT related roles
- 2-5 years leadership experience with managing technology team/s
- Preferred but not essential 2-5 years’ experience with operational technology (OT) or supply chain technology experience
- Sound understanding of ITIL processes and service management frameworks (ITIL, COBIT, etc.)
- Sound understanding of OT enabling technologies (SCADA, PLC, HMI, etc.) and vendor landscape within FMCG across Australia and New Zealand, with preference for protein and meat industry experience
- Experience with service management tools and technologies (JIRA, ServiceNow, etc.) and remote assistance tools such as Remote Desktop Connection, Beyond Trust etc
- General understanding of cloud services, infrastructure management, information security and application support
- Experience in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers
We’re looking for people who are curious, caring, courageous and committed to join us. People who want to contribute their best work every single day and continue delivering delicious food that’s… Always Good.
Inghams values diverse experiences. If your skills align with some but not all of the listed requirements, we encourage you to still apply and explore the opportunity to join our team.
Applications close on 8 August, but we’ll be reviewing CVs as they come in and may close the advertisement early once we’ve found the right candidate. Don’t wait—apply today!
Only candidates currently residing in New Zealand with the legal right to work will be considered for this role.
