We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.
A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.
Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.
Please Note - This is not a Hybrid role but the position is office based
The Customer Manager will oversee order processing, claims management, team development, and performance reporting, ensuring best practices are upheld and continuously improved. It also captures future scope opportunities within the business as it evolves, including outbound sales and account management support, with an opportunity to align with Australia best practice.
Some Key Responsibilities
- Deliver a high level of service to all customers, both internal and external.
- Address and resolve customer complaints promptly, ensuring effective issue resolution
- Manage the Customer Services team, ensuring that the diverse needs of our internal and external customers across retail, QSR, foodservice, wholesale, and export markets are consistently met.
- Serve as a key liaison between Customer Services and other departments (Sales, Marketing, Production, Quality, and Planning), ensuring effective communication and alignment to address the specific demands of each market segment.
- Implement key improvement workstreams within the CSR team, such as the customer complaints portal, credit system, and other identified process improvement opportunities, thereby enabling the business to monitor key cost-saving metrics. Working closely with the CI and process improvement specialist.
- Coordinate customer-facing initiatives, including the charity gifting program, channel-specific customer meetings, and training sessions, fostering strong engagement and satisfaction across Ingham's varied markets.
- Serve as the BPCS System Super User, ensuring efficient use of the system
- Track and report on key Customer Service Representative (CSR) team functions and KPIs
About You
- Previous experience in a similar role with customer experience
- Strong interpersonal skills with a focus on customer satisfaction.
- Experience in FMCG, retail, or wholesale operations is advantageous.
- Proficient in Microsoft Office and sales/order software.
- Able to work independently and handle tasks remotely.
- Proven ability to manage customer issues in a fast-paced setting.
Come join our wonderful team! If you are interested and have working rights for New Zealand please do not hesitate to apply today!
