We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years. A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together. Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.
Your opportunity to join our team in Thomastown!
The Return to Work & Workers' Compensation Case Manager is responsible for the effective management of workers' compensation claims and return to work programs across Inghams operations. The role provides person-centred case management services to injured workers, ensuring compliance with legislative requirements while facilitating optimal recovery and return to work outcomes. The position holder will work collaboratively with injured workers, site management, treating practitioners, and external stakeholders to deliver timely, appropriate treatment and support sustainable return to work outcomes.
We are open to considering both full-time and part-time (4 days/32 hours) applicants.
This role will require you to work on-site at Thomastown 3 days/week (with travel to Truganina 1 day/month) with some flexibility to work from home.
Key responsibilities:
Claims Management:
- Manage a caseload of workers' compensation claims from initial notification through to claim closure
- Ensure injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013 and relevant state/territory legislation
- Process and approve claims payments including weekly compensation, medical expenses, and other entitlements within delegated authority
- Conduct thorough claim investigations and liability assessments
- Maintain accurate, detailed, and timely case notes and documentation in claims management systems
- Monitor claims for emerging complexity and escalate appropriately
- Prepare claims reports and documentation for insurers, regulators, and internal stakeholders
- Manage claims reserves and cost forecasting
Return to Work Coordination:
- Develop and implement tailored return to work plans in consultation with injured workers, treating practitioners, and site management
- Conduct regular proactive contact with injured workers to monitor recovery progress, coordinate treatment, and provide support
- Liaise with site managers and supervisors to identify suitable duties and facilitate workplace modifications
- Coordinate medical case conferences with treating practitioners to optimise treatment pathways
- Monitor return to work plan compliance and adjust strategies as required
- Facilitate early intervention strategies to minimise time loss and support optimal recovery
- Conduct workplace assessments to determine suitability of duties and identify accommodation requirements
- Manage the transition of workers through graduated return to work programs
Key requirements:
- At least 2-3 years’ injury management and/or RTW experience
- Understanding of the VIC workers compensation scheme
- Some previous experience working with a self or specialised insurer in workers compensation claims management
- Ability to work well in a large business and fast paced environment
- Strong communication, negotiation and influencing skills
- Excellent stakeholder management skills and ability to influence to get the right outcomes for injured workers and the business
- Sound and commercial decision-making skills
- Positive attitude and a willingness to learn
We’re looking for people who are curious, caring, courageous and committed to join us; people who want to contribute their best work every single day and continue delivering deliciously good food that’s…Always Good!
